FAQ

What is Cloud-hash?

Cloud-hash offers cloud based bitcoin mining, without the purchase of expensive equipment. You buy mining capacities from Cloud-hash data centres, which are located in Eastern Siberia with environmentally friendly electricity, from fast Siberian rivers, which makes cryptocurrency mining safe for our nature.

Now you can mine bitcoin from the comfort of your home, right from your computer, laptop, tablet or phone, right now.

When does Bitcoin mining start?

Mining starts automatically at 00:00 UTC. The Bitcoins mined will be added to your balance automatically once a day for the previous day.

What is included in the contract?

Hash rate rentals as per tariff

Free service

No electricity bill

How often will I receive my bitcoins?

The Bitcoins you earn will be added to your balance automatically once a day for the previous day.

How do I withdraw funds?

Go to your personal account

Under "Settings", specify your Bitcoin wallet (if the wallet is located on the exchange "Binance", you will save on fees)

Press the “Withdrawal” button and follow the instructions

The minimum withdrawal amount is 0.0007 BTC. You can request withdrawal at any time. Withdrawal requests are processed the day after the request is made (UTC time)

What is the minimum amount to withdraw?

The minimum withdrawal amount is 0.0007 ВТС. You can make your withdrawal request at any time.

What bitcoins will I get from mining?

We guarantee that you will receive only new, recently mined bitcoins. You can easily check this at blockchain.com by entering in the search box the address of the transaction received from us after the withdrawal request was processed. This way everyone can make sure that we are really mining bitcoins and not building a pyramid scheme.

Where are your data centers located?

Our data centers are located in the Russian Federation (Siberia) in Irkutsk. For security reasons, we cannot give the exact location (address) of our mining farms. Electricity costs and cooling availability are important to keep the farms running, but they are not the only criteria. Refer to the "Data Centers" page for more information.

What pools do you use for mining?

We do not publish the entire list of pools we use, but the main one is the pool of "Binance" exchange, so inside output of your coins will be commission-free if you specify your Bitcoin wallet on "Binance" exchange. Our main criteria for a good pool are: reliability and reasonable fee.

What coins can I mine?

You can only mine the Bitcoin cryptocurrency (SHA-256 algorithm).

What to do if the money for the contract is paid, but the contract is not activated?

1) Perhaps the payment has not yet been processed. Go to your personal account, section "Transactions", if your payment status is "In processing", it means that payment hasn't been processed yet.

2) If your payment has the status "In Processing" for more than 24 hours, contact us.

What does the amount of contract payments depend on?

The amount paid out depends on many technical factors, such as the difficulty of mining, the total hash rate of the network, the number of blocks per day, and the amount of reward per block. Financial factors such as transaction fees are also influential. Please note that our payouts are based on a 100% uptime guarantee.

The increase in BTC price decreases service fees and increases the amounts paid out.

We recommend that all of our clients do their own research and make their own income calculations.

How do I buy capacity using minded coins?

Go to your personal account, click on "Reinvest" and follow the instructions.

How to restore the password?

To restore the password, follow the steps below:

• Click "Login"

• Enter your e-mail address

• Click the "Forgot Password" link

• You will receive an email with further step-by-step instructions

How do I contact you if I need help?

Go to "Contacts" and contact us in your preferred way

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